Previous Engagements (cont’d)

AIIM (Europe) Conference

Session Speaker

October 25, 2005

London, UK

Vlerick Business Process Management Conference

Session Speaker & Workshop Leader

September 26-27, 2005

Ghent, Belgium

BPM Award Course

Course Leader

Sydney, Australia

September 19-23, 2005

Delivering the Benefits of BPM - The Jury is In

Australasian Process Days

Sep 12-15, 2005

Sydney, Australia

IQPC 2nd Annual BPM Congress

Conference Chairman

August 29-31, 2005

Johannesburg, South Africa

BPM Award Course

Course Leader

Bangalore, India

July 18-22, 2005

BPM Award Course

Course Leader

Toronto, Canada

June 20-24, 2005

3rd Annual Business Process Summit

Conference Chairman

24-25 May, 2005

Las Vegas, USA

BPMG 13th Annual Conference

Conference Speaker

London, UK

May 9-11, 2005

BPM Award Course

Course Leader

San Francisco, USA

April 11-15, 2005

Managing Improving & Transforming Business Processes in Government

Keynote Speaker

London, United Kingdom

March 17, 2005

BPM for Financial Services

Conference Chairman

Paris, France

March 15-16, 2005

BPM Masterclass

Seminar Leader

Chicago, IL

Mar 3-4, 2005

BPM Masterclass

Seminar Leader

Tel Aviv, Israel

Feb 26, 2005

British Computer Society

IT Projects, Programs & Processes (Speaker)

Covent Garden London

February 16, 2005

Previous Engagements

BPM Certification Class

Course Leader

Lisbon, Portugal

July 3 - 6, 2006

BPM Certification Class

Course Leader

Johannesburg, SA

Jun 19 - 22, 2006

BPM Certification Class

Course Leader

Lisbon, Portugal

May 30 - Jun 2, 2006

Gartner BPM Conference

Guest Speaker

June, 2006

London, UK

Proforma European User Group

Keynote Speaker

Mallorca, Spain

May 23-34, 2006

Witness International Simulation Conference

Keynote Speaker

London, UK

April 26th, 2006

UNICOM Process Conference

Keynote Speaker

London, UK

April 25th, 2006

BPM Certification Class

Course Leader

Bahrain

April 8-12, 2006

Gartner BPM Conference

Workshop Leader

March 27-29, 2006

Nashville, USA

BPM Certification Class

Course Leader

Johannesburg, SA

March 6-10, 2006

IQPC BPM Summit

Speaker & Conference Chair

Miami, USA

Jan 30 - Feb 2, 2006

Butler Group Symposium

Guest Panellist

London, UK

November 23, 2005

TIBCO BPM Briefing

Guest Speaker

November 22, 2005

London, UK

BPM Masterclass

Seminar Leader

London, UK

November 16-17, 2005

The Jury is In!

Building the business case for BPM can very often be difficult. Using the example of a court case, this no nonsense non-technical presentation looks at the pros and cons of Business Process Management and the effect it can have on our businesses. Packed with real world examples and anecdotes - the session is sure to engage your business audience providing them with plenty to talk about and even more actions - to help them succeed. As for the jury’s verdict, you’ll have to listen to find out!

This talk is best delivered with full projection facilities as it can include video elements as well.

Mastering

Mindset

Success in any process improvement project involves more than just ideas and models. It involves people and changing the behaviour of people. Historically, too little time has been spent understanding people and learning how to communicate change more effectively. This session aims to redress that balance. During the session you will learn useful skills and more about:-

* Understanding why people react to change the way they do

* How to look more closely for clues in people

* Changing your behaviour to help them change theirs

* The Bagwa of influence

* The importance of language

* Communicating change more effectively

Speaking & Conference Chairing

Using a professional speaker or conference chair can really make the difference and ensure that your event is a great success. Your delegates have probably come from far and wide, they come not just to be educated but to be entertained too. Mark’s unique style and blend of of business and communication skills is sure to deliver. All the talks listed here can be given as 45-60 minute conference sessions, some can also be delivered as half-day or one-day workshops. Why not give Mark a call now and find out how he can help your next event sizzle?

You can read what others have to say about Mark and his delivery by clicking here

Below are examples of just some of the sessions offered. If you don’t see what you are looking for, then please just ask.

Mapping & Modeling for the 21st Century

20th century approaches are sure to bring results - 20th century results! But, now in the 21st century we live in the "Age of the customer" - an age where change is moving faster and globalisation is occurring everywhere. This session looks at the changes needed in the way that we map and model processes. Changes to ensure we make them relevant to the 21st century. Specifically we discuss:-

* The concept of "Successful Customer Outcomes"

* Being driven by "Moments of Truth"

* Applying "Next Practice" to your solutions

* Reviewing the key stages of analysis and design

* Seven "rules" for effective Process Modelling

* Avoiding the red herring of Process Notations

Get Creative! Have Fun With Communication

Learning to communicate effectively is an essential business skill. But it does not have to be boring! In this presentation we look at some of the factors that influence the way people think and why they react to you in the way that they do. The talk is premised on the fact that - communication is the reaction you get!

Marketing Without a Budget!

Whatever line of business we are in, promoting ourselves, our projects and our companies is vital. However, we do not always have the luxury of big budgets. This session explores ways of getting our message across in an effective manner, without the need to spend a fortune. Applicable to project teams as well as the whole company.

When the Customer

Stops Calling!

In this fast paced presentation Mark

looks at the driving factors affecting

our ability to win and retain customers.

With the current focus on processes

there has never been a better time to

ask the questions - What makes a good

process? How should I analyze

Processes? How do I measure Process

Success? These are all questions to which you can expect not just answers but also to be able to walk away with ideas you can apply in your business

tomorrow! The points and techniques

will be illustrated with examples from

the Retail, Airline, Financial and

Telecom’s Industries, where the

techniques have been applied with remarkable results!