People

An Intensive Hands-On 2 Day Workshop for Business/System Analysts,Process Practitioners and Change Managers

Much of the work and teaching around Business Process Management (BPM) and Process Improvement Techniques, such as Six Sigma and ISO9000, has centred on technology. However, the fact remains that for most businesses "People Performing Processes Produce Profit.” Indeed a recent paper from leading technology analysts GartnerGroup suggests that by 2012 over 50% of BPM or Process projects will be measured on how they successfully enable collaboration within the organisation. How well do your projects support organisational transformation today?

GartnerGroup also state that "The average BPM project is about modelling and improving business processes. However, modelling isn't sufficient to allow process models to translate into consistent business improvements." And they suggest "Since process management inherently involves interactions among different parts of an organization, collaboration and the ability to manage relationships across political boundaries are essential. Unfortunately, collaboration and relationship management skills aren't core competencies for many companies."

Questions to ask yourself, do you:

Find That There is Resistance to Your Ideas for Change, from People or Your Organisation?

Struggle to Get Management or Operations To Buy In to Your Programs?

Hear About Others Success But Not Know How They Really Achieved it?

Need To Motivate Teams, Users, Customers or Managers?

Believe That There Has to be a Better Way?

If you answered YES, to any of the questions above the good news is that you are not alone! It is suggested that the biggest barrier to success in any BPM, Business Process or Change related project is the lack of people skills! In a world where we increasingly focus on technology, we have either forgotten or no longer teach people how to work with people.
This intensive two-day program is designed to teach you the skills that will enable you to better understand and master the skills needed to deal with the people side of change, to become a better collaborator, coach and change leader.

If you would like to succeed where others seem to fail and recognise that we can all be and do better, then this program is designed for you. The format and delivery are unlike any other traditional BPM or Process improvement program you are likely to have attended. The key that others who have attended have pointed out is the experiential nature of the learning.

As you will see and hear in the video below, some people suggest that this was the first time that they could really understand some of the subjects taught. One delegate suggested “others teach theories, but you helped us experience and practice the skills in a way that we can immediately take away and apply.”

The focus of the program is centred on understanding people's motivation, behaviour and mindset. By understanding this we can build compelling reasons for change and construct powerful communications that can and will change lives, helping you to harness the power of your people.

Before you decide that this is the program for you. Play the video to see and hear what past delegates feel about this unique program

Key Learning's include:

Understand and be able to apply "The Process of Process Change"

Understand and be able to utilise "The Language of Process Change"

Create & Maintain Better Relationships with Colleagues & Customers

How to Become a "Coach" to the Team

How to "Effectively Motivate" Yourself and Others

Initiate and Lead More Effective "Process & Change Programs"

Create Communications that Inspire

Generate Greater Buy-In for Process Improvement and Change

Capture Business & Process Requirements Accurately

Deliver Workshops that truly Involve & Inspire People

What's Covered in the program?

The following isn't an exhaustive list. I would be writing for another day if I wanted to tell you every single one of the amazing things you're going to learn and experience, but believe me, all the bases are covered and then some...

Learn to how to notice things that 99% of people are oblivious to

Develop your ability to see and hear things that are effectively invisible to the average person in the street

The Representation Systems: Learn how we see, hear, and touch the world around us

Discover how you create your own "version" of reality and how to enter other people's worlds to gain better understanding

Predicates: hear the clues in other people's language and adjust your communication style to build deep rapport and understanding

Eye Accessing Cues: why our eyes give away what we're thinking without a single word leaving our mouths - and how you can use this to accurately predict people's thoughts

Well Formed Outcomes: How to set goals in a way that almost guarantees success

Rapport: How to easily get on anybody's wavelength

Matching and Mirroring: how to use this approach to build easy trust and how doing it wrong will lead to anything but!

How to adjust your voice, language and pacing to elegantly connect with other people

How simple adjustments to the way you breathe can have a powerful effect on other people - they feel they can trust you but they don't quite know why!

State Management: how to turn feelings of fear or anxiety into confidence and motivation in less than a minute

How to use the "SAY YES" pattern and get people saying yes so much that they don't even think of saying anything else.

State Management: feel at your best in any situation and program yourself to automatically feel that way if it happens again

Anchoring: learn to overtly or covertly anchor people's thoughts and feelings so you can get them to feel those feelings again, instantly

Embedded commands: hide messages inside other messages and communicate covertly with a person's unconscious mind.

Strategies: how to elicit what it is that enables people to excel at a particular thing and then use their strategy to get similar results

Redditch – 1st-2nd February 2010
Watford – 9th-10th February 2010

About Your Workshop Leader

Mark McGregor speaks, writes and coaches all over the world. In the past two years alone, he has presented to over 5,000 people in more than 20 countries. Mark has authored & co-authored numerous books (Including "Thrive! How to Succeed in the Age of the Customer", Winning With Enterprise Process Management" and "In Search of BPM Excellence") and hundreds of articles on Business improvement, Business Process and Enterprise Architecture. As an experienced BPM Practitioner, a Six Sigma Black Belt, a certified PRINCE2 Practitioner and Licensed Master Practitioner and Trainer of NLP, Mark brings a broad skill set to his clients. He has been described as s a "Master of Mindset" by IQPC and a "Thought Leader" by the BPM Group. Mark was also one of the creators of the popular "8 Omega Framework for Business Change" Using his own unique style and blend of skills he gets people to "Think Differently" about how they do and perceive business, this leads clients to a better understanding of the needs of their customers and designing processes that deliver excellence in performance. Staff involved in Sales, Marketing and IT have all benefited from Mark's seminars and workshops.

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Costs

Normal Price £295.00
Special Price £175.00
(per person, including lunch)

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